Frequently Asked Questions

How can I become a distributor?

If you would like to become a distributor and receive special distributor pricing, please email us at distributors@lcgcvials.com for more information.

Can I submit a purchase order?

Yes, please send your purchase order to info@lcgcvials.com.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Discover, American Express). We also accept bank transfers. Bank transfers cannot be done online, so please email us to discuss this option.

How do your products compare to the ones I purchase from Agilent, Varian, Restek, etc.?

The products that we sell are of the same quality as the ones you would buy from one of these large chromatography suppliers, but at a much lower price. Don’t believe us? Give our products a try and if you are not satisfied, we will refund your money.

Can I return vials if I ordered the wrong ones?

If you are not happy with the products you ordered, then we are not happy. We know that ordering vials and other consumables can be a little confusing at times with all of the choices. All unopened packages of vials or other consumables may be returned for a refund or a replacement. Please contact us prior to sending back any products.

Can you make custom vial kits?

Please email us at info@lcgcvials.com with the specs for the vial kit you need made and we will get back to you with a price in a couple days. We are always open to helping you out and creating a product to meet you specific needs.

How are your prices so amazing? Are these the same type of vials I would get from other big chromatography distributors?

We set up our business with one thing in mind, keep the customer happy. We have sold and manufactured chromatography consumables for over 20 years, and we finally got sick of seeing how much some of the big companies were charging. So, we cut them out. You get the same quality you are used to, but at a much better price.

Do you ship international?

Yes. We can ship to anywhere in the world. We recommend that you order in larger quantities in order to save on shipping costs. We can either ship using your own shipping account, or we can ship the order using our Fed Ex account. We get about a 80% discount on shipping and will charge you the actual cost prior to shipping.

Can I ship the order on my shipping account?

Yes, just select your account under shipping options and type in the shipping company you use and your account number.